Residents, prospects and the gate. One AI phone agent.
A slow drain, a two-bedroom to show tonight, a driver at the gate after the office has locked up. One line takes all three. Infocall builds the agent that logs the first, books the second and opens for the third.
A slow drain and a burst pipe arrive with the same ring
The agent tells callers apart and follows the rule you set for each.
Residents in one building rarely share one language. It answers in more than 50 languages and switches to the caller's language mid-call.
- A maintenance request: the unit, the issue, access permission and a time window
- An emergency: water through a ceiling, no heat, a gas smell, a failed lock
- A prospect asking what is open and when they can see it
- A showing booked after the office has closed
- A resident locked out at night, who needs a person, not a form
- A driver or contractor at the gate asking to be let in
Emergency or routine is decided before launch
You tell us what counts as an emergency and we build it in: the conditions, the words a resident uses, who is on call and how fast.
Water through a ceiling gets its own path and its own after-hours contact. A slow drain gets logged and scheduled like any other request.
| What the resident says | What happens |
|---|---|
| Water is coming through my ceiling | On-call contact reached now, request logged against the unit |
| The kitchen drain is slow | Logged with a window, scheduled in the next open slot |
| I smell gas | Your gas rule, written before launch, followed to the letter |
| My lock will not turn | After hours, the lockout path you set; in hours, maintenance and a window |
Three systems, one line
Property management, maintenance ticketing and access control are usually three separate systems. The agent writes to each one: the request into maintenance, the showing into your calendar, the gate through access control.
Which of yours it can reach directly is worked out on the scoping call; where one cannot be reached, the agent takes the details for the office. Your agent is live in ten days, built in four stages by Infocall.
A delivery at the gate, end to end
The driver arrives, the agent checks the visit against what the property expects for 4B, opens the gate, and the resident is told. Seconds, at any hour, with nobody in the office.
It opens the gate because you decided it should, for the visitor types you define. Anyone outside those rules gets a person.
Press the button and a real agent answers; the business is fictional, the agent is not. Say you are at the gate with a delivery for 4B, or ask what two-bedrooms are open.
“I am at the gate with a delivery for 4B.”
- 01Verify visitor 4B, delivery expected
- 02Open visitor gate Open, resident notified
“You are verified. Opening it now.”
The gate opened. The office was closed.
Hear it take a real call.
Press the button and a real agent answers. The business is fictional. The agent is not.
Property management demo
Alder Court Apartments
Talk with your mic. Try: any two-bedrooms open, and can I tour on Saturday?
Questions people actually ask.
Can it handle an emergency maintenance call at 2am?
Yes. What counts as an emergency, who is on call and how fast to reach them are rules you set before launch. The agent follows them at 2am as at 2pm rather than judging urgency itself, and a call matching no rule goes to a person.
Where does a maintenance request end up?
In your maintenance system, against the unit, with the issue, access permission and a time window, recorded while the resident is still on the line. The agent reads back what it logged before hanging up. Nothing sits in a voicemail for the office to retype.
Can it let a delivery driver in at the gate?
Yes, for the visitor types you approve in the build. Anyone else gets a person, not the gate.
Will it book showings after hours?
Yes. Prospects call the same line as residents, and the agent checks what is open and books the showing during the call, nights and weekends included. The booking lands in your own system, not on a list of people to ring back.
Give every caller your best, every time.
The first call is free. Nothing is committed until you have a scope and a price.
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