The phone rings hardest when the restaurant is busiest.
Infocall builds a restaurant agent that takes the booking the way a good host would: time, party size, where they want to sit, checked against the book and written in while the caller is still talking.
The booking is in the book before the call ends
Outside, around seven, party of four: three lookups and the table exists. It is in the book, not on a sticky note.
It reads and writes your reservation book, whatever you run, so it knows your sections, your last seating and tonight's holds. What yours can take directly, and what needs a workaround, is settled before anything is built.
“Can you get us a table outside around seven?”
- 01Check availability 7:15pm open
- 02Check patio seating 2 outdoor tables free
- 03Create reservation Booked, patio, 7:15pm
“Done. An outdoor table for four at 7:15.”
What a host actually gets asked
Six questions, most of them answered from the book or from what you told us in the build.
- Book a table
- Change or cancel a reservation already in the book
- Closing time and last seating, at any hour
- Whether there is outdoor seating, and whether any is free tonight
- Where to park
- Allergy questions, in the wording your kitchen approved
Mid-service and after close, the two calls a host cannot take
The agent answers both, and nobody asks the caller to try again later.
| When it rings | What the agent does |
|---|---|
| Friday at eight, the host is walking a party of six | Books a patio table for four while the host keeps walking |
| A no-show wants to rebook for tonight | Checks what is open now and moves them into it |
| 11pm on a Sunday, a table for Wednesday | Booked, and in the book when you open |
| A guest asks about the nut allergy | Says exactly what the kitchen approved, and no more |
| Someone wants the private room for forty | Takes the details and gets the owner on it |
Private events and complaints go to a person
Some restaurant calls should not end with an agent, and which ones is decided before launch.
- Private events and buyouts, where the terms are a conversation with the owner
- A complaint about a meal or a visit, straight away
- An allergy question that needs the kitchen, not the approved wording
- Anything the agent has not been given permission to say
Seven forty on a Saturday. Table for four, outside, booked.
Hear it take a booking
Press the button and a real agent answers; the business is fictional, the agent is not.
Hear it take a real call.
Press the button and a real agent answers. The business is fictional. The agent is not.
Restaurant demo
71Above
Talk with your mic. Try: a table for four on Friday at seven thirty
Questions people actually ask.
Is the reservation in the book when they hang up?
Yes. It checks what is open, checks the section they asked for, writes the booking and reads the time back. If your system is one of the few that cannot be reached, the agent takes the details and hands them to a person instead, and we tell you which case you are in on the scoping call.
Who handles allergy questions and private events?
A person, in both cases. The agent answers allergy questions only in the wording your kitchen has approved, and anything past that goes to a human. Private events and buyouts go the same way, because the terms are a conversation, not a lookup.
What if the time they ask for is gone?
It says so and offers what the book has near it, on the patio or inside, and books whichever they take. Nobody is told to call back after service.
Does it take bookings after we close?
Yes. Last seating and closing time are part of the build, so a 10pm call for Tuesday lunch is booked on the spot and the host finds it in the book in the morning.
Give every caller your best, every time.
The first call is free. Nothing is committed until you have a scope and a price.
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