Your agent answers in the caller's language.
An Infocall agent answers in more than 50 languages and switches to the caller's language mid-call. Open in Spanish, Korean or Farsi and the answer comes back in it, with no menu and no number to press.
- Languages answered
- More than 50, switched mid-call
- On the demo dial
- Eleven, English to Portuguese
- Number to press first
- None. The caller just speaks.
- What changes with the language
- How the agent speaks, not what it can do
More than 50 languages, switched mid-sentence
Someone who opens in English and drops into Spanish to spell a street name stays in one conversation with one agent. The agent follows the switch and keeps going.
Eleven languages you can hear today
The dial on the Infocall site shows eleven languages: English, Spanish, Korean, Chinese, Russian, Farsi, Arabic, Vietnamese, Japanese, Hindi and Portuguese.
The dial is a visual, not a phone. Press the call button and a real agent answers in any of the eleven; the business is fictional, the agent is not.
Eleven is what you can hear today, not a ceiling. An agent is built and tested for whichever languages your callers use, and if one of them is weaker, Infocall says so up front.
A language menu is the wrong answer on a phone line
Press one for English, two for Spanish, and a caller whose language is not on the list has already been told no. The Infocall agent skips the menu and follows the caller.
Menus also fail the ordinary bilingual caller, who moves between languages without thinking about it. The agent hears the change and moves with it.
| A press-a-number language menu | An Infocall agent |
|---|---|
| The caller picks a language before anyone says hello. | The caller speaks, and the agent answers in that language. |
| The list holds only the languages someone recorded. | More than 50 languages. |
| The choice is locked for the rest of the call. | The language can change mid-sentence and the call continues. |
| A language that is not on the menu is a dead end. | A language the agent cannot follow goes to a person. |
| The menu routes the call, and someone who speaks the language still has to pick up. | The agent resolves the call itself, with the same tools. |
The same tools run in every language
The language changes; the tools do not. A Spanish speaking caller gets the reservation created or the appointment moved, not a promise that someone will call back.
She switched to Spanish. So did it.
Your second language should not leave for lunch
Many front desks handle two languages with one person. When that person is at lunch, on the other line, or away for a week, the second language goes with them.
The agent answers in both, on every call, including the ones that arrive after closing.
Questions people actually ask.
Can an AI receptionist answer calls in Spanish?
Yes. Spanish is one of the more than 50 languages an Infocall agent answers in, on the same number your English speaking callers use. There is no separate line and no menu. The agent hears Spanish, answers in Spanish, and books or reschedules with the same tools.
Does the caller have to pick a language first?
No. The caller just speaks, and the agent answers in that language. If they switch partway through, the agent switches with them, in the same conversation.
Will a Spanish speaking caller get booked, or just get a message taken?
Booked. The agent runs the same tools in every language, so the reservation gets created or the appointment moved exactly as it would for an English speaker. Language changes how the agent speaks, not what it can do.
What happens if the agent cannot follow the caller?
If it cannot follow the caller, it says so and gets a person on the line. It does not guess its way through.
Give every caller your best, every time.
The first call is free. Nothing is committed until you have a scope and a price.
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